Cisco CCEH-CUIC-LAB

Cisco unified communications solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.The Cisco unified communications platform allows customers to move beyond simple transactions to provide a unique, customer-centric service with robust content through a variety of channels, including voice, web, email messaging, and video - extending customer care beyond the traditional contact center. With these forms of communication, accurate reporting is vital to the ability to measure and monitor change. Having access to the right data when and where you need it is critical.Cisco Unified Intelligence Center is a web-based reporting application that provides real-time and historical reporting in an easy-to-use, wizard-based application for Cisco contact center products. Cisco Unified Intelligence Center allows customers to extend the boundaries of traditional contact center reporting to an information portal where data can be easily integrated and shared throughout the organization.Cisco Unified Intelligence Center is a state-of-the-art, open platform offering a secure and unique 360-degree view of the enterprise with the capability to link down, up, or across to other data from any report. Stock and custom reports can be grouped with other web content to create dynamic dashboards. Permanent web links, or permalinks, also enable one-click access to reports and dashboards in Cisco Unified Intelligence Center, allowing reports to be embedded in other dashboards and simplifying access.