Cisco CON-ECMU-SA9KIPXB

What is Smart Net Total Care?

Enjoy world-class product—level technical support, hardware replacement and OS software updates—all made simple by a range of smart capabilities.

Hardware support

Resolve issues faster with 24-hour access to Cisco experts. Choose the hardware replacement speed that's right for you, including the Next Calendar Day option. Get operating system software updates from the Cisco support website.

Cisco digital support

Our personalized web and mobile support provides you with the ability to see model-specific content, download software, access automated tools, join forums, and manage your support cases.

Smart capabilities

Manage your Cisco inventory, product lifecycle and contract status—plus, view alerts and reports relevant to your network—all with the ease of automated tools.

The Smart Net Total Care service delivers the technology to analyze and report information about Cisco network elements and provide network aware information. Inventory data is securely uploaded to Cisco via the CSPC collector and the reports are presented through the Smart Net Total Care Web Portal. The inventory data is also available to the Cisco Technical Assistance Center (TAC) to help enable faster resolution of any network issues.